Hurtigruten privacy guidelines

The processing of personal data in Norway is mainly regulated by the Personal Data Act. However, several other laws, such as the Marketing and Accounting Act, also provide guidelines for how information can be handled and linked to any individual person.

For more information about privacy and privacy-related issues, please see the website of the Norwegian Data Inspectorate and SAFT, a pan-European EU-backed project that is working to help children and young people learn how to use the internet safely.

Our information about you

We use personal information to manage customer relationships: for invoicing, orders, order management, and in all other contexts in which Hurtigruten must know who we are communicating with. The information is useful to us in providing you with relevant information about our products and services, so you can choose what suits you best.

Responsibility for computing at Hurtigruten

The general manager of Hurtigruten has day to day responsibility for the processing of personal data.

Use of Internet

When you are on the Internet, you leave an electronic trail that shows where you have been. Hurtigruten does not link these trails to you as a person. When you visit our web site, the computer will automatically enter information, such as the IP address and domain name. We use this information to understand the traffic patterns on our website, so that we can make them even better.

IP address

In order to communicate with other computers on the Internet, your computer must have an IP address. This address is used as identification on your machine when it communicates with other computers on the network. If you connect to www.hurtigruten.com or other Hurtigruten sites, you will leave information about your IP address. Your IP address will be used to address the contents of the website to you.

Hurtigruten registers your IP address when you use our website. Hurtigruten does not associate this information directly or indirectly to you as a user. We log the time that you spend on our web pages, but you are anonymous to us. We also use this information to manage and maintain our websites. It enables us to develop better and more user-friendly offerings.

Cookies

Our website uses cookies, which are small pieces of data that we store in your web browser when you visit our website. Cookies store certain information about your computer and allow us to customize web pages to your needs, or make it easier for you to use our website. Cookies allow your preferences to be saved while you are visiting a site. The use of cookies is an industry standard and is common on many sites on the Internet. Our cookies do not contain any information that identifies you as a person.

Secure data connection

When you submit your payment information to Hurtigruten, all the data is encrypted with the Secure Socket Layer (SSL) method. When the connection is encrypted, it should read "https://" in the address bar of your browser. At the bottom right corner of the screen, you will also see a symbol that confirms that the connection is encrypted.  If you use Internet Explorer icon, the icon is a small padlock. Other browsers may display different symbols to signify encryption.

Collect and reservations

As a customer with an ongoing relationship with Hurtigruten, you can also book directly with customer service if you do not wish to receive marketing communications from us.

Please contact our customer service centre, if you want to opt out of marketing from us and you already have an ongoing customer relationship with us.

Personal Profiles

Personal profiles are a compilation of information that we have received from you, such as your name, address, any other information you have provided, the services you use and purchases you have made with Hurtigruten. We use these profiles to customize our offerings to individual customers and and to develop new products.

Access to information

To ensure that customers can process information with us securely, only a few specifically authorized people at Hurtigruten have access to the information that you provide to us. 

We secure the information we collect with access controls and passwords. We also use advanced technology to prevent unauthorized people from accessing our systems.

Amendment and deletion of information

If the information you have provided to us is incorrect or incomplete, you can correct some of it on the Internet. Otherwise, you can Hurtigruten customer service to correct, supplement or delete any incorrect data.

All emails from Hurtigruten will include the opportunity to join the newsletter.